What to Expect

White puppy

As a new client of one of our practices, you probably have a lot of questions and maybe a few concerns. It’s always best to be prepared ahead of time and to have an idea of what you can expect with your first visit to one of our clinics.
When you arrive for your first appointment, you will be greeted warmly by one of our care team members, who will usher you and your fur baby into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies in place for emergency situations, there will occasionally be times where the unexpected will create delays. We will always do our best to ensure that these delays are minimized as much as possible.

A typical visit will begin with one of our well-trained veterinary technicians, who will take a history, and gather some information for the doctor. The veterinarian will then come in, examine your fur baby, answer your questions, make recommendations and plan further diagnostics or treatment as necessary. The veterinary technician will return at the end of the appointment to wrap things up, provide you with further educational information, and answer any routine wellness or fur baby care questions you may have. Our client care specialists will then handle billing and schedule any needed follow up.

While the details of your visits may vary, depending on the needs of your furry best friend, one thing that you can always expect, every time you come to one of our clinics, is to receive our full attention and to be treated with courtesy and respect. It’s our pledge to you.

We are excited to meet you and all of your family members – especially those of the four-legged variety!

In your search for a veterinary facility, we believe you should expect high quality care as well as great service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Our commitment to you is to continue to offer our world class service and a state of the art veterinary facility.

Your pet's annual vet check-up will include a total physical exam, with a thorough investigation of your pet's head, body and tail, and all his assorted cavities. Because even the most cooperative pet may not readily go-along with a tooth and gum brushing, an annual cleaning by your veterinarian maybe in order. Like you, your pet can lose his teeth due to decay and neglect. It's a good idea to keep an accurate medical diary not only of the procedures and vaccinations your pet receives at the vet, but also of notes on things like your pet's elimination habits and any physical changes or unusual occurrences. Keep track of small shifts in your pet's behavior, including urinary marking habits and mood swings, along with diet and routine modifications. Take this notebook when you visit the vet. These seemingly unrelated occurrences may help explain results of your pet's medical tests. Also, if you need to change vets, it's good to have this journal to provide a complete medical history.

Choose a veterinarian who is calm, compassionate and willing to explain all the procedures your pet undergoes. Try to find a vet with whom both you and your pet feel comfortable. Try to have it convenient, choose a clinic with qualified staff and facilities to undertake surgery and perform procedures requiring anesthesia, such as teeth cleaning. Because of the general risks inherent to anesthesia, especially for very old, very young or very ill pets, your veterinarian will likely suggest a few exams, including a chest X-ray and lab work of blood and urine, before your pet is anesthetized. During the procedure he might need an IV drip; antibiotics may be necessary before and after.

Dr. Buchanan may refer you to a specialist, veterinarians who have completed advanced studies in specialties such as internal medicine, surgery, and emergency care, if your pet must undergo a procedure that requires more precise knowledge and experience.